Most companies today are well aware that their Business Processes are key to their competitive success. They also know they are central in acquiring new customers, keeping existing customers happy over the long term, all while reducing expense. To that end, the typical company has applied substantial effort to identify and, at a minimum, document their processes. Often the next step is to send the process experts off to analyze and optimize the processes within the company. The benefit of this is that you have the best people looking at improvement across the organization. But there are two key reasons why this approach only has, at best, a short term benefit:
These experts have other critical job functions in the company – having them focus on Process Optimization across the company can only be done in short term bursts. This doesn’t achieve the underlying goal of “Continuous Improvement” to gain and maintain the competitive edge.
This approach has the effect of making optimizations to all processes. That means the ones that would have the biggest leverage are not easily recognized, and much effort may be spent optimizing processes that aren’t necessarily going to provide the best ROI given the time investment of these key personnel.
So from a corporate oversight perspective, doing some prioritization to determine which processes should be the focus of these efforts is simply the best approach.
Our expert team will analyze, prioritize and assist you in building a successful model of a new reshaped model of your business and will drive your company to new business horizons and aspirations.